Terms & privacy

1. Terms for cafés

These terms are an agreement between [company name] ("we", "TableOrder") and the business that registers a café ("you"). By registering, or by using TableOrder, you accept them. You confirm that you register for a business, not as a consumer, and that you may act for it.

1.1 The service

• TableOrder is provided "as is" and "as available". We don't promise that it is always available, free of errors, or fit for any particular purpose. We may change, pause or stop any part of it, including for maintenance, without notice.
• Keep your own records. Orders older than 90 days are deleted automatically, and we don't guarantee that any data can be recovered.
• One account per café. You keep your login safe and are responsible for everything done with it.

1.2 Plans and fees

• Free trial: 10 days. Then you choose a plan; without one your café is paused (guests can't see your menu) until you do.
• Subscription: 10.00 EUR per calendar month, charged to your card on the 1st of each month. The first full month after you sign up is free. Stop any time by switching to online payments; months already charged are not refunded.
• Online payments: 1% of each order paid online, taken automatically from the payment. Nothing on tips and no monthly fee. Stripe charges its own fees on top, under its own terms.
• If a payment fails, your café is paused until it is paid. We may change our prices with at least 30 days' notice; if you don't agree, you can stop using TableOrder before the change.
• Prices don't include taxes that may apply.

1.3 Your café, your responsibility

You are the seller. You alone are responsible for:

• your menu, prices, descriptions, pictures, and allergen and ingredient information;
• the food and drinks you serve, their safety and quality, and serving your guests;
• every order: accepting it, preparing it, and any mistake, delay or complaint about it;
• refunds, chargebacks and disputes with your guests, and Stripe's fees for them;
• your taxes, receipts and cash-register (fiscal) obligations, licences, and all laws that apply to your business;
• tips: how you share them with your team, and any tax on them;
• your guests' personal data that reaches you through orders, under data protection law.

1.4 Payments through Stripe

Online payments go straight to your own Stripe account, under Stripe's terms between you and Stripe. TableOrder never holds the money and never sees card numbers. We are not responsible for Stripe: for its decisions, delays, fees, payouts, account checks or closures, or for any money held or lost there. If your Stripe account is disconnected or not accepted, online payments stop.

1.5 Fair use

Don't use TableOrder for anything illegal, misleading or harmful, don't try to get around its limits or fees, and don't attack, overload or copy the service. We may suspend or close a café that breaks these terms, puts others at risk, or doesn't pay, at any time and without notice. You may stop using TableOrder at any time.

1.6 No liability

You use TableOrder entirely at your own risk, and all responsibility is yours. We are not liable for anything related to TableOrder or its use, of any kind and for any amount: including lost profit, sales, revenue, data or goodwill, business interruption, outages or errors, Stripe, your guests, or claims from anyone else.

1.7 Your promise to us

You will cover our costs and losses, including reasonable legal costs, if a guest, Stripe, an authority or anyone else makes a claim against us because of your café, your menu, your orders, your content, or your breach of these terms or of the law.

1.8 Changes

We may update these terms. We'll show the new version here and, for important changes, tell you by email or in the app at least 14 days before they apply; using TableOrder after that means you accept them. If a part of these terms is invalid, the rest still applies.

2. For guests

• When you order, you buy from the café, not from TableOrder. The café sets the menu and prices, prepares your order, and is responsible for it, including allergens and food safety. For questions, complaints or refunds, please ask the café's staff.
• Online payments go to the café's own Stripe account. Your card is entered on Stripe's secure page; TableOrder never sees it. Tips go to the café.
• TableOrder is provided as is, and we are not responsible for the café's food, service, or how it handles your order.

3. Privacy

We keep personal data to a minimum and never sell it.

3.1 What we keep

• Café owners: sign-in email, password (stored only as a secure hash), phone and contact email, café details, plan and billing status. Of your card or payout bank account we keep only its type and last four digits.
• Guests: no account and no name. An order holds the table, the items, any note you typed and the amounts. Orders are deleted after 90 days. If you pay online, Stripe processes your payment and email under its own privacy policy.
• Technical data: server logs (for example IP address and time) for security and fixing errors, kept for a short time.

3.2 Why, and who else sees it

• We use the data only to run TableOrder, bill for it, keep it secure, and meet legal duties.
• We share data with authorities only when the law requires it.

3.3 Deleting your account

You can delete your café at any time (Settings → Delete account). Everything is deleted at once: your café, menu, tables, orders, tips and sign-in, and your saved card at Stripe. Backup copies are replaced within about a month.

4. Cookies

We use only necessary cookies to ensure our service runs properly and as expected.

5. Contact us

[company name]

Registration number: [registration number]

[address]

Email: [contact email]